SECURE SHOPPING

www.youumi.com is one of the largest online retailers of lingerie and intimate apparel in the Malaysia. We import fine lingerie from around the world to offer one of the most diverse product offerings online.

We are just as concerned about credit card fraud as our customers are concerned about fraudulent and questionable businesses online. Therefore, to protect our customers, we offer safe and secure credit card transactions for our customers and adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard. 

Online shopping at www.youumi.com has been made as simple as possible. Member registration is optional. To buy from us, you need not have to register as a member.
1) To start shopping, select SIZE and COLOR of the item you wish to buy and click "ADD TO CART".
2) Click "Continue Shopping" if you wish to add in more items.
3) After that, click "Check Out" and fill in your shipping information.
4) Select a payment option "Credit Card" or "Direct Bank Deposit".
5) Finally, click "Continue" and "Confirm Order"

We understand customers need for a simple and easy way to buy from us.

Email us at youumicom@yahoo.com should you need assistance.

You may also call us at 016-7150406 for immediate assistance (from 12 noon to 7 pm)

ORDER BY SMS

You may place your order by SMS at the following numbers:

Phone Number: 016-7150406

We require the following information:
(1) the Product Code
(2) quantity
(3) size
(4) color
(5) ship to party's name and full address

You may deposit the payment into our bank account upon receiving a confirmation from our end that your order has been confirmed.

For your convenience, you may make payment to either one of the following accounts:

Maybank
Current Account: Youumi Enterprise
Account Number: 5012 9953 1664

Public Bank
Current Account: Youumi Enterprise
Account Number: 3149 655 821

You may either pay via Online Banking transfer, ATM 3rd party transfer, Cash Deposit Machine or Over The Counter (Bank Teller).
Please notify us via SMS/email immediately upon payment. This step is required for payment verification purposes.

Order will only be processed upon payment verification.

Sorry to inform that we do not provide Cash On Delivery (COD) service. All orders will be handled by reputable Malaysia courier company.

We understand customers concern on fraudulent onlince business. www.youumi.com is a trusted and secured website. You may click here for more information on SECURE SHOPPING.

We accept Visa and MasterCard. Your credit card will be charged when your order is placed. Our credit card transactions are always secure using the latest encryption technology.

The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification email from Mobile88 on your Transaction.

For those who are uncomfortable using their credit card, you may choose "Direct Bank Deposit". You may either pay via Online Banking transfer, ATM 3rd party transfer, Cash Deposit Machine or Over The Counter (Bank Teller).

For your convenience, you may make payment to either one of the following accounts:

Maybank
Current Account: Youumi Enterprise
Account Number: 5012 9953 1664

Public Bank
Current Account: Youumi Enterprise
Account Number: 3149 655 821

Please notify us via SMS/email immediately upon payment. This step is required for payment verification purposes.
Order will only be processed upon payment verification.

After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. As this will be the only acknowledgement that you receive when ordering online, it is important that you accurately provide your e-mail address.

For customers who choose "Direct Bank Deposit", please find our bank account numbers in the email.

You may either pay via Online Banking transfer, ATM 3rd party transfer, Cash Deposit Machine or Over The Counter (Bank Teller).

Please notify us via SMS/email upon payment for verification purposes. Order will only be processed upon payment verification.

While we make every effort to have all merchandise in stock, there may be times when we are out of stock. You will be notified by email then.

Please call us at 016-7150406 if you have any questions or have not received an order confirmation.

SHIPPING FEE AND STANDARD PACKAGING

www.youumi.com utilizes a simple flat rate shipping method of RM9.90 for domestic shipments under RM159.00.

We provide FREE shipping for domestic shipments over RM159.00. All orders are sent out using express shipping

If at anytime you would like personal assistance, you may email or call us at 016-7150406.

HOW DO I TRACK MY ORDER?

Tracking number will be available on the day we courier your order. If you wish to track your order, simply send us an email to request for tracking number. We will be most happy to provide you with the necessary information.

PACKAGING

We respect our customers' needs for discretion. All orders are shipped discreetly in a plain box, sealed in 2 layers of plastic. The Sender states as "Youumi" along with our contact number. There will be no mention on the content.

PRIVACY POLICY

Protecting your personal information is important to us. We will never to sell, lend, give out, or otherwise publish your personal information to any third party without your consent.

7-DAY EXCHANGE POLICY

www.youumi.com values your satisfaction. If you are not happy with your purchase, simply return your items for an exchange.

Certain items purchased from www.youumi.com may be exchanged within 7 business days from the date order is shipped.

The merchandise must be in new original condition, with all tags attached, and in its original packaging. We cannot accept returns of soiled items, nor prepackaged items that have been opened and, therefore, made unsaleable.
 
Please note, for health & hygienic reasons, we do not exchange on panties, thongs, hosiery or items that cover the crotch, so please select these items with care. (NO EXCEPTIONS).

We reserve the right to refuse exchange on items that have been worn, soiled, laundered or altered in any way.

We also reserve the right to refuse exchange to anyone who, in our opinion, makes excessive exchanges.

Items received after the 7-day period or in a condition that is not compliant with our return policy will be shipped back at the customerʼs expense.

PROCEDURE FOR EXCHANGE

We understand customers need for a simple and easy way. Hence, simply send us an email on your intention for an exchange.

We need the below information for process your request:

A) Item code of merchandise to be return for and exchange.

B) Item code, size & color of merchandise you wish to receive. (Please note exchanges are dependent on current stock availability)

We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

Shipping charges are non-refundable and exchanges are subject to the 25% restocking fee.

Please return merchandise to the following address:

Skynet
No 7, Jalan Kuning Satu,
80400 Johor Bahru, Johor.
Attn: Youumi Enterprice
Tel : 016-7150406 H/P: 016-7150406